QUESTIONS

When will I see my order?

Your order will ship in 3 to 5 Business day from when it's purchased unless it's a Pre-Order item. 

Pre-Order items will ship 2 weeks from the close of the Pre-Order. 

Orders are shipped via USPS. Most order will be received in 1 - 3 Business Days from when they are shipped.  

You'll receive an email with tracking and shipping information when your shipping label has been printed. 

If you have a specific date you would like to receive your order by, please contact me with your order number and I'll get a FedEx or UPS shipping quote for you.  Additional shipping fees may apply. 

Why does shipping cost so much?

Good question.  Unfortunately, I can't dictate what I'm charged to ship items.  Shipping fees are based on weight.  

Shipping isn't just the cost of the shipping.  It's also the time and materials to pack up the order. 

Rather than hide it in the costs, I choose to add a small amount on to the postage fee. 

Why do Pre-Orders take so long for me to get my stuff?

Mainly, it takes time to receive the product and produce the items. If you're really curious as to the process, I would be happy to explain it all in a rather lengthly email. 

Oops, I ordered the wrong size!  How do I exchange the items?

I'm happy to exchange items as long as they are new, tags attached and haven't been washed or worn.  Unfortunately, I don't do returns since most of the items I do, I donate the proceed to rescue groups or charity.  I would be happy to give you a credit toward something else in the Maker of Rad Store. 

I would like to feature Maker of Rad on my website, blog, magazine or what-have-you.  Who can I contact?

WOW!  I'm so flattered!  Please email me at [email protected].  I would love to meet you in person or chat over the interwebs. 

Other questions?  Contact me and I would be happy to answer your question. 

Thank you for your support!